Customers may request a return within 2 days of receiving their order. 

To be eligible, items must be returned in their original condition unused, unworn, with all original tags attached and in the original packaging. A valid receipt or proof of purchase is required to complete the return process.

To start a return, please contact us at myprimemarketinfo@gmail.com Our customer support team will guide you through the process. All returns should be sent to the address given by our team.

If your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items returned without prior authorization will not be accepted.

Damages and Issues

We kindly ask that you inspect your order upon receipt and contact us immediately at myprimemarketinfo@gmail.com if you receive a damaged, defective, or incorrect item. Prompt notification allows us to assess the issue and take appropriate steps to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Please note that certain types of items are not eligible for return, including but not limited to: 

Additionally, we do not accept returns for:

Sale or clearance items, Gift cards

If you have any questions about the eligibility of a specific item, please feel free to contact us prior to purchase.

Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking confirmation.